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Newco communications
29/02/2024

Consulente del servizio clienti (italiano)

Sales
CDI (Durée indéterminée)
Casablanca
Sur site

Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.

• Provide front line support to our customers via live chats, phones & emails promptly.
• Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
• Address customers’ feedbacks as well as complaints professionally, responsible for meeting
customers’ expectation.
• Liaising with other departments and to keep up with the progress to ensure clients’ queries are
solved in timely manner.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
• Attend to ad-hoc tasks as assigned by Team Lead.

Requirements:

• Diploma or above.
• Must be fluent in Italian in terms of written and verbal communication skills.
• Proficiency in additional languages such as English will be an added advantage.
• Willing to accept rotational shift work (including weekends if required).
• Proficient in Microsoft Office and basic computer skills.
• Excellent communication and interpersonal skills.
• A logical and analytical approach to problem solving.
• Strong ethics, with ability to manage confidential information.
• Sharp time management skills and strong sense of responsibility towards duty.
Desirable:

• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Strategic thinker with an analytical mind and strong problem-solving skills.

Nom de la société

Newco communications

Éligibilité à distance

Sur site

Autres avantages

Open-ended contract for Moroccans and foreigners. Benefits from the start: CNSS and AMO. Salary increases every 6 months. Performance bonuses. Regular challenges. Paid training. Mutual insurance reimbursing up to 85%. Two sites: Casablanca and Tangiers. Salary advances. Company loan available. Festive atmosphere and themed events. And much more..., Healthcare insurance, Healthcare insurance, Healthcare insurance

Pays de rémunération

Morocco

Localisation

Rue Abou Salt Andaloussi 2 20250 Casablanca Morocco