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Newco communications
29/02/2024

Consulente del servizio clienti (italiano)

Sales
Permanent
Casablanca
On site

Fast learners, meticulous, stoic, and disciplined candidates are talents we look for.

• Provide front line support to our customers via live chats, phones & emails promptly.
• Answering queries and resolving client issues regarding our products, platforms, and
promotions in accuracy.
• Address customers’ feedbacks as well as complaints professionally, responsible for meeting
customers’ expectation.
• Liaising with other departments and to keep up with the progress to ensure clients’ queries are
solved in timely manner.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting
translation for customer announcement notices.
• Attend to ad-hoc tasks as assigned by Team Lead.

Requirements:

• Diploma or above.
• Must be fluent in Italian in terms of written and verbal communication skills.
• Proficiency in additional languages such as English will be an added advantage.
• Willing to accept rotational shift work (including weekends if required).
• Proficient in Microsoft Office and basic computer skills.
• Excellent communication and interpersonal skills.
• A logical and analytical approach to problem solving.
• Strong ethics, with ability to manage confidential information.
• Sharp time management skills and strong sense of responsibility towards duty.
Desirable:

• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would
be a distinct advantage).
• A genuine interest in working in financial markets and client services.
• Strategic thinker with an analytical mind and strong problem-solving skills.

Company name

Newco communications

Remote eligibility

On site

Monthly gross salary

NA

Other Benefits

Open-ended contract for Moroccans and foreigners. Benefits from the start: CNSS and AMO. Salary increases every 6 months. Performance bonuses. Regular challenges. Paid training. Mutual insurance reimbursing up to 85%. Two sites: Casablanca and Tangiers. Salary advances. Company loan available. Festive atmosphere and themed events. And much more..., Healthcare insurance, Healthcare insurance, Healthcare insurance

Payroll country

Morocco

Location

Rue Abou Salt Andaloussi 2 20250 Casablanca Morocco